Frequently asked questions
How is the show COVID-19 safe?
COLAB have implemented a comprehensive list of guidelines and actions based on the government’s advice. These can be found here.
Tickets are bought as ‘pods’. This is either 2, 4 or 6 people who are from the same household, following the government’s announcement that London is under Tier 2 Covid-19 measures. These groups will largely be seated and socially distanced from the other audience members. Whenever the audience has to move to another space, our actors will facilitate the process so that social distance is maintained between the pods.
Performers will come to the audience and lead them through various sections. Audiences will be able to interact with the world and each other through phone calls, just like in the original Crooks 1926!
A Risk Assessment for the COLAB Tavern can be found here. This assessment has been put together in accordance to the government’s advice in regards to indoor performances.
What is a "Pod’?
A pod is a household of people that are comfortable social distancing together. For Crooks 1926 this will be either a group of 2, 4, or 6 people. This is the group that you will be working with throughout the experience. You will solve riddles, play games, and negotiate within this group. Smaller groups will work with other small groups, however they will remained distanced from each other.
We will require an address in order for us to process the ticket and we retain the right to ask for proof of address and refuse entry to anyone who we feel is in breach of the guidelines that have been laid out by ourselves or the Government.
Where are the toilets?
The facilities will be divided up via the three rooms - one large room and two smaller spaces. There are two toilets in the building, which will be assigned to these rooms. We ask that you don’t use any other toilet save the one assigned to your room. Each one will be stocked with soap, disposable wipes and hand sanitiser.
Hand sanitiser will also be provided as people enter into the space and we ask that everyone goes to wash their hands as soon as they arrive.
What hygiene and cleaning is in place?
A disinfectant spray is used nightly to sanitise the space. It is left for 12 hours to fight any bacteria and germs that have have settled on surfaces. We also disinfect all props and materials before every show to reduce risk of passing germs. We encourage audience members to carry around bacterial wipes and clean as they go, which will allow each person to take control of their own hygiene whilst in the space.
Props, furniture, and phones will be cleaned on a daily basis and audience will be encouraged to use all the antibacterial wipes provided to “clean as they go”, this will dramatically help reduce the risk of COVID-19 spreading.
What is provided in regards to PPE?
We will provide masks and gloves to anyone who does not bring their own PPE. However we encourage all audiences members to bring their own masks which they will wear throughout the performance, except when drinking in their pods. For the safety of everyone in the space, we insist audience on wearing masks throughout the performance.
We ask that anyone who is not able to wear a mask for medical or personal reasons to email us privately on info@colabtheatre.co.uk so other arrangements can be made.
Audiences will be tested with an infrared thermometer before they enter into the building. Anyone who is above the standard and safe body temperature will be politely asked to leave with their group and tickets can be rescheduled or fully refunded. This is for the safety of everyone who is in the space for that performance. We thank you for your understanding and cooperation in this.
What is there in regards to parking?
There is no parking on site however in the local area there are many parking spaces (including just outside the pub) in which you can park on a weekend or after 6.30 p.m. on Monday - Friday. This allows you to come by car should you wish, allowing you to avoid public transport.
What is your refund policy?
Due to these uncertain times, we’ve adapted our refund policy.
Refunds can be carried out if at least 14 days notice is given prior to the event.
If COLAB Theatre is unable to perform and have to cancel the show prior or during, you will be entitled to a full refund at face value or gift voucher.
In order to reschedule tickets, you must give 7 days notice.
Why are all these measures in place?
By law we are required to take every precaution in order protect our audience, staff, and performers. If you have any issues then please do email us with your questions and concerns.
The health and safety of our staff and audience is our priority. Hence, by purchasing a ticket for our production you are agreeing to abide by the rules that have been laid out by COLAB Theatre. Refusing to comply to these rules could result in our staff asking you to leave the space without a refund.